Capture and analyse all touch points in the customer journey integrated with a supervisory machine learning based proactive alerting mechanism.
• Unification involves two dimensions:
• Customer journeys: Stitch complex journeys involving the entire ecosystem (internal – external IT), and multiple stakeholders.
• Tool-chain integration: Integrate fragmented information from standalone tools (APM, Synthetic, Infra, Network) for single window monitoring and alerting.
With UAMS deployed organisations have a powerful unified intelligence platform which can help with run AIOPs practice.