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Customer Experience

Customer Experience

Unified Customer Experience Platform
With almost 2 decades of experience in performance Management of the application lifecycle, currently the metric that matters most is customer experience monitoring and Management.

‘Customer Experience will overtake price and product as the key brand differentiator by the year 2020’
source : Frost & Sullivan

Customer Experience is defined by the dependencies of infrastructure, network and application performance at each stage.

At QualityKiosk, with over 600 performance consultants resolving broken experiences and stitching customer journey’s is a key part of our Performance Engineering Practice, which includes working with the globally top specialist Tools for performance management integrated with our unified digital performance platforms which give single view of the multitude of data points that represent the entirety of the customer experience.

Digital is no longer just another channel, but becomes the platform around which online and offline world’s converge for a user to create a Omni-channel experience. This is the stage at which the rise of the ‘Born Digital entities’ takes place. It is predicated that in the future there will be a ‘Digital twin’ – a virtual replica of the physical entities including people, organisations, places etc that will seamlessly interface across the divide of real and the ‘digital reality’

A unified intelligence platform is a needed to manage your customer journeys and avoid broken experiences. Our almost 2 decades of working on digital quality assurance and experience monitoring has enabled us to engage effectively in managing as well as deploying CX platforms closely linked to our DataScience Lab.

QualityKiosk’s cohesive line of quality assurance services include functional assurance, performance assurance & engineering, test automation and real-time user experience management and monitoring. QualityKiosk’s USP is our synthetic monitoring platform, CXGuardian – Customer Experience Guardian. The company offers unparalleled service and support in pre and post-production of software testing; pre-production ¬¬– functional assurance, performance engineering and device testing and post-production – CXGuardian, synthetic monitoring, real user monitoring and device testing. We simulate and monitor customer journeys on real mobile devices. CXGuardian is the only synthetic monitoring platform in the world that can navigate complex customer journeys including CAPTCHA, Mobile OTP and 2-Factor authentication.